Business Improvement Analyst

Business Improvement AnalystWHAT WILL YOU DO? As the Business Analyst, you will analyse the service business from end to end (directed by business need). You will concentrate on the transformation of the current practices to enable the Operations team to deliver/exceed Client expectations. It could be creating new process solutions, improving on existing processes, or leading the implementation of change processes within operations or across operations and Support departments (like HR, Talent Acquisition, IT, Finance, Payroll etc). Business Requirement:

• Responsible for capturing each stage of the requirements gathering process which matches scope, individual and functional requirements.
• Based on business needs, assist problem solving and bottlenecks faced by the business by researching, analysing and transforming the way processes are done.
• Generate actionable proposals for Management approval, manage implementation with team changes verifying risks and delivery.
• Provide estimates and take ownership of analysis deliverables from initial engagement to sign-off.
• Exhibit confidence and knowledge of best or emerging industry practices when solving business problems.
• Work closely with business process owners to design, build and document detailed operational processes and procedures.
• Work with the teams to create and design the "To-Be" business processes across the business and understand the resulting change impact for the business.

Functional Requirements:

• Work closely with business process owners to document details "As Is" processes
• Work with the team and business to create and design "To-Be" business processes across the business. Understand the resulting change impact for the business.
• Put systems in place to routinely measure, manage and report all key metrics.
• Identify and analyse programmes and processes that require improvement.
• Responsibility for controlling the Change control process across the business areas.

User Stakeholders:

• Correctly interpret user stakeholder requirements.
• Assist the development team on how test cases must be formulated.
• Breakdown communication barriers between stakeholders and business owners.
• Workshop facilitation to understand and document project requirements.
• Provide key stakeholders with informative reports, presentations, and communications as required.
• Build strong relationships with project stakeholders.
• Anticipate issues, think proactively, and use critical thinking skills to plan stakeholder elicitation sessions.

Team Work:

• Show a positive attitude.
• Build relationships with your peers, colleagues, manager and colleagues across the business.
• Support colleagues and build the right culture.
• Be flexible and adapt to different situations, customers and business needs.
• Share knowledge with colleagues.
• Develop and maintain positive working relationships with Clients and represent Abtran positively towards potential/future Clients.

Person Spec, Competencies & Experience: Specifically, the Business Improvement Analyst will have:

• 5+ years' experience as a Business Analyst
• Certificate in Business Analysis HETAC Level 8 or another relevant accreditation.
• Project Management accreditation, i.e. PMP/PRINCE 2/ Lean
• Understanding of business, functional and non-functional, process requirements.
• Experience of business process development, improvement, and optimization.
• Experience in managing multiple initiatives through a complete cycle.

Personal Attributes required:

• Excellent analytical and investigative skills.
• Problem solver who follows through.
• Can plan and organise multiple tasks.
• Motivated and enthusiastic - can work on own initiative.
• Innovative Thinker.
• Team Player.
• Great communication skills.

We've told you what you will do for us, now let us tell you what we will do for you: At Abtran once you join us you become part of a team and part of an amazing community. We believe in nurturing and inspiring our people. We offer training on many different topics in professional development and personal development. Our Learning Management System has been recognised as the 'Most Innovative Use of Technology' in the HR Leadership & Management Awards. We believe in motivating our people to meet their goals and progress in their careers and are big on internal promotions. There are so many opportunities for progression and have had many success stories this year and in previous years. Other employee benefits include:

• Wellbeing programme focused on our people's health and wellness
• Health Discount Programme
• Employee Assistance Programme
• Pension Scheme
• Employee Discounts
• Life Cover
• Development Programmes to support your progression
• Refer a Friend Scheme
• Maternity Pay & Paternity Pay

We are proud of the community we have built; we work together in our day-to-day roles and also through employee initiatives such as our Charity Club, Sports & Social Committee, LGBT Society, and Abtran FC Soccer Team. Employee engagement is big at Abtran with events and activities happening all the time to make work interesting and fun. We believe in a good work-life balance but while you are here, we want to make it as enjoyable as possible. What you need to do now: If you are hungry to succeed in a growing organisation, have the desired background we would like to hear from you now. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Abtran is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are committed to equality of opportunity and operate non-discriminatory practices in relation to access to employment, conditions of employment, access to training and experience, promotion and classification of posts. All employment decisions at Abtran are based on business needs, job requirements and individual qualifications, without regard to gender, civil status, family status, sexual orientation, age, disability, race, religion, and membership of the Traveller community.