IT Service & Agile Delivery Co-ordinator

Cognizant is a global leader in delivering digital transformations and managed service solutions for the Life Science Industry, operating across 5 continents and with over 300.000 skilled professionals. Through our knowledge and expertise in Laboratory Digital Systems we deliver cutting edge and compliant laboratory systems and digital support services to ensure smooth laboratory operations. We're looking for dedicated, innovative and driven talent to join our expanding lab site services team within our Life Science Manufacturing Group/Lab Centre of Excellence. The IT Service & Agile Delivery Coordinator will work as part of an onsite with our client in Cork. We are looking for a proactive and communicative IT Service & Agile Delivery Coordinator to support delivery, service management, and workflow coordination across IT, automation, production, and quality-related teams. This role is ideal for someone who enjoys bringing structure to dynamic environments, improving processes, facilitating Agile practices, and serving as the central connector between stakeholders. You will help teams stay aligned on priorities, drive service excellence, and maintain high visibility across tasks, milestones, and deliverables. If you thrive in an environment where collaboration, clarity, and continuous improvement matter — this role will suit you perfectly. Key ResponsibilitiesAgile Delivery & Team Coordination

• Facilitate Agile ceremonies (daily stand-ups, sprint planning, reviews, retrospectives).
• Manage backlogs, workflows, and delivery milestones using Jira or Azure DevOps.
• Improve visibility of project status, risks, dependencies, and priorities.
• Translate technical and operational needs into actionable work items.
• Support cross-team coordination with development, support, and operations groups.

IT Service Management & Continuous Improvement

• Apply ITIL-informed practices to incident, request, change, and problem management.
• Identify bottlenecks and support improvements in service delivery processes.
• Maintain dashboards, KPIs, and knowledge articles to support consistent service quality.
• Help drive digital transformation initiatives and better ways of working across teams.
• Maintain a small improvement backlog and follow through on implementation.

Communication & Stakeholder Alignment

• Act as a communication bridge between IT, production teams, engineering, quality, and external partners.
• Promote transparency, structured communication, and clear expectations.
• Provide regular reporting on progress, risks, and performance trends.
• Support leadership with updates, planning workshops, and cross-functional alignment.

Risk, Timeline & Dependency Coordination

• Maintain delivery roadmaps, sprint plans, and activity trackers.
• Identify risks, blockers, and cross-team dependencies early.
• Coordinate mitigation actions and follow-up with responsible owners.
• Support documentation, governance updates, and readiness for internal reviews.

Required Qualifications

• Bachelor’s degree in IT, Engineering, Life Sciences, Business, or related field.
• 2–4 years experience in IT delivery, Agile coordination, IT service management, PMO, or technical project roles.
• Hands-on experience with Agile methodologies (Scrum, Kanban) and tools (Jira, ADO, Confluence).
• Strong communication, facilitation, and stakeholder management skills.
• Demonstrated ability to organize complex work, drive clarity, and support cross-functional teams.

Preferred / Advantageous Qualifications

• Understanding of GMP/GxP, validation, or regulated environments.
• Exposure to ITIL, IT Service Management, or Service Delivery processes.
• Experience collaborating with manufacturing, automation, MES, QA, or engineering teams.
• Certifications such as Scrum Master, SAFe, ITIL Foundation, CAPM/PMP.
• Familiarity with digital systems (MES, LIMS, ERP, QMS) or technical environments.
• GMP knowledge is considered a strong advantage but is not required. Candidates from IT, Agile delivery, or service management backgrounds are encouraged to apply.

Key Competencies

• Strong communication & interpersonal skills
• Structured and organized approach
• Agile mindset & adaptability
• Problem-solving & critical thinking
• Ability to coordinate across teams in a matrixed environment
• Proactive follow-through and accountability
• Continuous improvement mindset

At Cognizant, we engineer modern businesses to improve everyday life. Because we're dedicated to making a lasting impact. Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique, industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses COG2025 #IJP