Customer Support - Portuguese - CL13

General Information Position: Customer Support - Portuguese Location: onsite - Sandyford, D18. Contract: Full-time role 40 hours per week Work Hours: 24/7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift). The individual in this role serves as an advocate for the user community, ensuring that their needs are considered in the decision-making process. Additionally, the Data Review Specialist actively participates in process improvement initiatives aimed at enhancing the quality and efficiency of the work. This role is also committed to continuous learning and development through participation in training programs and work group discussions, ensuring optimal performance and personal growth within the role.. Roles and Responsibilities:* Review business data based on client guidelines using established tools and channels.

• Developing deep knowledge within a complex product group.
• Stay informed and updated on evolving client policies and guidelines.
• Advocate for the user community, ensuring their needs are addressed.
• Investigate and prioritize advertising issues, escalating to a specialist through appropriate channels for further troubleshooting or de-bugging.
• Contribute to initiatives aimed at improving process efficiency and work quality.
• Participate in continuous training programs and collaborative discussions for personal and professional development.
• Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team.
• Facilitate a high-end customer experience related to support.
• Develop deep knowledge within a complex product group.
• Mentor team members and own product support areas. For internal applicants, the type of contract will remain unchanged.. INCLUSION AND DIVERSITY__We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at__accessIErecruitment@accenture.com.About Accenture_Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at__accenture.com._Professional Skills* Excellent oral and written communication skills required.
• Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
• Aptitude to support sophisticated products.
• Ability to overcome a product learning curve.
• Ability to think critically and problem seek.
• Ability to work in teams.
• Bachelor’s Degree
• Minimum of 1 year of experience Customer Service/Call Centre
• Proficient in English
• Proficient with using computers
• YOE 0 to 1 years.
• Lang Portuguese C1. What would you do The Customer Service New Associate is responsible for reviewing business data in line with client guidelines, ensuring accuracy and compliance using specific tools and channels. The role requires an individual who stays aware of changing client policies and guidelines to ensure ongoing data quality. This also involves acting as an advocate for the user community and participating in process improvement initiatives. The Customer Service New Associate plays a vital role in ensuring business data is reviewed in accordance with client specific guidelines using the appropriate tools and channels. This role involves staying up to date with ever changing client policies and guidelines to ensure accurate and compliant data processing. Language(s) Required: English and Portuguese: As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role. If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.