Deli / Sales Assistant - Full Time

Job DescriptionSPAR Express Clonmel Oil Service Station (Waterford Rd) currently have a vacancy for a Full time Deli / Shop Assistant to work in our store. Main Purpose Of Position To operate within the stores departments efficiently, effectively and hygienically to ensure customer satisfaction at all times with the highest standards of service and products. The successful candidate must be flexible to work 5 days over 7 Shifts between 6am - 5pmThe ideal candidate will possess the following attributes

• Previous experience in fresh food/deli department would be beneficial
• Knowledge in food safety, hygiene and HACCP would be beneficial
• Customer driven with great communication and interpersonal skills
• Hard-working and flexible, with the ability to work both as part of a team and on own initiative
• Professional & polite manner is essential
• Committed to continually improving department standards with an attention to detail
• Committed to delivering great customer experiences in a busy environment
• Enjoys working in a fast paced team environment and with a willingness to embrace new challenges
• Must be able to work on own initiative and have an interest in food preparation

Job requirements CUSTOMER CARE

• To serve, communicate and interact with customers in a friendly and efficient manner providing the highest standard of customer care
• Assist customers with any queries regarding fresh food department products
• To deal with customer complaints in a professional and pleasant way and refer to the department manager / store management where appropriate

OPERATIONAL & STORE PRESENTATION

• To prepare and serve high quality fresh food products in line with department requirements
• Ensure merchandising and product presentation is of the highest standard at all times, adhering to department planograms as advised
• Prepare customer orders in a timely, cost-effective and efficient manner
• To be familiar with and implement fresh food offerings and promotions
• Ensure fresh food equipment, service and storage areas are maintained to the required level of hygiene and that cleaning is carried out as per the documented programme
• Practice careful stock handling to minimise product waste
• Adhere to the department portion control policy
• Assist with stock-taking as directed by your manager

FOOD SAFETY

• Monitor and record critical food safety information and maintain necessary HACCP documentation
• Comply with all current food safety regulations & control systems ensuring products are stored, cooked and served in accordance with the BWG Food Safety Manual
• Comply with allergen information requirements including labelling and display of prepack and loose products in the department
• Contribute towards the department achieving symbol group awards through the store standards programme
• Cooperate and provide information as requested by external auditors visiting the premises

GENERAL

• To work collaboratively with management and all store employees in achieving department & store objectives
• To take responsibility for your health & safety and that of your colleagues and customers, and to take action to reduce risks and hazards
• To undertake other additional duties as may be assigned by management
• To participate in and complete all necessary training for the role as identified by management