Guest Experience Coordinator

At Adare Manor, our vision is 'Beyond Everything' - a commitment to creating magical, unforgettable experiences for our guests and team alike. As a globally celebrated luxury resort, we are proud to have been named #1 Resort in Europe by Condé Nast Traveler for three consecutive years, awarded the prestigious Forbes Five-Star rating, and honoured with Michelin's highest distinction-3 Keys. From our Michelin-starred dining to world-class golf, including hosting the 2027 Ryder Cup, Adare Manor is a place where excellence thrives. If you share our passion for pushing boundaries and delivering extraordinary experiences, we would love to welcome you to our award-winning team. We are seeking a passionate and energetic individual with a guest‑centric mindset to join our team as Guest Experience Coordinator. At Adare Manor, we strive to create and deliver Beyond Everything experiences. The Guest Experience Coordinator will serve as the central point of contact for all VIP guest communications and will support the Guest Experience team in overseeing the Guest Relations Call Centre (Switchboard). This key role ensures that each of our VIG (Very Important Guests) receives a truly exceptional and personalised experience during their stay. Key ResponsibilitiesBefore Arrival

• Assist guests with planning their itinerary, ensuring all preferences are accurately recorded and communicated to relevant teams.
• Gather detailed information on incoming guests to facilitate the creation of bespoke experiences through our Butler Team.
• Manage communications relating to incoming VIG guests via phone and email.
• Ensure all pre-arrival preparation and calling requirements for guests are fully completed.
• Compile weekly departmental reports and prepare the weekly VIG Guest Pack for distribution across the resort.

During the Stay

• Support Guest Experience Executives and Butlers in delivering tailored service to each guest.
• Ensure all guest requests are clearly noted, communicated, and actioned by the relevant operational teams.
• Liaise daily with Butlers and Guest Experience Executives to ensure seamless coordination of guest preferences and itineraries.
• Maintain up-to-date information on activities, special events, brochures, and local tourism offerings, and distribute updates to the wider team.

Administrative & Resort Support

• Provide administrative support for special Resort events such as Christmas, Easter, Valentine's Day, and other seasonal occasions.
• Coordinate internal communications regarding VIP arrivals and distribute guest updates to relevant departments.
• Support the Director of Guest Experience and management team with administrative tasks, ensuring timely completion.
• Maintain an organised archive of guest preferences and documentation to enhance future visits.

Upon Departure

• Update and maintain guest preference records to ensure continuity for future stays.
• Assist in ensuring all closing documentation, requests, and follow-up actions are completed to the highest standard.

About You Our Guest Experience Coordinator must possess:

• A warm and genuine personality with the ability to build lasting guest relationships.
• A strong commitment to delivering exceptional and personalised guest experiences.
• Excellent communication skills and the ability to collaborate effectively with teams across the Resort.
• A proactive approach with the ability to inspire colleagues and enhance service delivery.

Required Experience

• Previous experience in luxury hospitality or high-end guest services is essential.
• This is an office-based role and does not require a driver's licence.

Working Pattern

• Primarily office-based
• 5 days over 7
• Flexibility required around VIP arrivals and departures

We offer exceptional working environments, development opportunities that are Beyond Everything, state-of-the-art equipment as well as very competitive rates of pay & benefits.