Graduate Onsite Support Engineer

DescriptionGraduate Onsite Support Engineer (2 year FTC)About Astellas At Astellas we are making treatments that matter to people. We are tackling the toughest health challenges, placing the patient at the heart of everything we do. Through our global vision for Patient Centricity, we integrate the patient experience into our everyday working practices. We have developed ground breaking medicines in immunology, oncology and urology, improving and saving the lives of patients worldwide. Learn more at Astellas.com . Are you driven to make a real difference in the lives of patients? We are seeking individuals who thrive in dynamic environments, embrace new ideas and are committed to making a meaningful impact. Location and Working Environment

• This position is 100% onsite in Kerry, Ireland
• This is a 2 year FTC
• September 2026 Start
• This position will require on-site work and may require occasional evening or weekend work.

Purpose And Scope The On-Site Support Engineer is responsible for providing comprehensive onsite technology support and services to ensure optimal performance of all IT infrastructure and systems at assigned sites. This role involves installation, maintenance, troubleshooting, and repair of hardware and software, as well as providing excellent customer service to resolve technical issues efficiently. Onsite SupportRole and Responsibilities

• Learn and work with IT technical support for hardware, software, and networking issues.
• Understand routine maintenance and upgrades on IT systems and equipment.
• Diagnose and provide technical information with computers, servers, networks, and other technological components
• Follow onsite team guidance and perform hardware repairs, replacements, and system updates as needed.

Customer Service

• Involve in customer interactions to clients for addressing their technological concerns promptly and professionally.
• Communicate effectively with clients to understand their requirements.
• Train and support end-users on technology usage and best practices.

Documentation And Reporting

• Follow IT team guidance, Document and maintain accurate records of all onsite activities, including service requests, incident reports, and maintenance logs.
• Document configurations, procedures, and troubleshooting steps for future reference.
• Provide regular status updates and reports to management.

Compliance And Security

• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Follow company standard and security protocols to protect client data and IT infrastructure.

Role And Responsibilities Continued

• Work as one team
• Work together with counterparts within and between the sites to share knowledge and improve processes
• Work together with other support teams which are on-site. (e.g Lab support , AV support)
• Work together with remote teams to provide the best possible service. (e.g Infrastructure , Security)
• Be the hands and eyes for remote teams when needed. (e.g. Network , Server , Security team)

Required Qualifications

• Minimum degree level qualification with I.T or Equivalent
• Must be a recent graduate or finished degree before September 2026

Preferred Qualifications & Skills

• Good knowledge of computer hardware, software, networking, and operating systems.
• Good Knowledge and willingness in troubleshooting and repair of IT equipment and systems.
• Good customer service and communication skills to interact with users
• Ability to work independently and manage multiple tasks effectively.
• Fluent in written and verbal business English
• Valid driver’s license and willingness to travel to other local sites as required.

What awaits you at Astellas?

• Global collaboration: Work within a connected global community dedicated to improving patient lives.
• Real-world patient impact: Contribute to life-changing therapies that make a difference worldwide.
• Relentless innovation: Join a company pushing scientific boundaries.
• A Culture of Growth: Thrive in a supportive environment that fosters development and progression.

Our Organisational Values and Behaviours

• Impact
• Innovation
• Integrity
• One Astellas
• Accountability
• Courage
• Sense of Urgency
• Outcome Focus

Benefits Careers | Astellas We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Beware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address.