EV Service Engineer

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The Role:

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Join a fast-growing tech company delivering EV charging solutions across Ireland. This role blends hardware, software, and customer support, giving you hands-on exposure to connected devices and real-world infrastructure.

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Responsibilities:

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• Provide 1st and 2nd line operations support across EV charging hardware and software platforms
• Troubleshoot issues related to hardware, connectivity, networking, and user access
• Manage incoming support tickets via ticketing systems
• Monitor live systems and proactively respond to alerts or faults
• Support remote diagnostics, onboarding, and customer issue resolution
• Coordinate with internal engineering teams and third-party partners to escalate complex issues
• Manage and support EV chargers installed at customer homes and commercial sites
• Occasionally travel to customer sites to diagnose and resolve technical issues
• Maintain accurate documentation and contribute to the internal knowledge base
• Take full ownership and accountability for customer issues from start to resolution

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Required:

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• Experience in technical support, IT support, or field support roles
• Degree in Electrical Engineering, IT or a related field
• Strong troubleshooting skills across hardware and software environments
• Experience using ticketing systems.
• Excellent communication skills with a strong customer-first mindset
• Professional, outgoing personality with strong interpersonal skills
• Knowledge in EV, IoT, telecoms, or energy sector is a plus *** Full, clean driver’s licence**