Workplace Experience Receptionist

Dublin - Dublin - Ireland The Purpose Of The Role Is To ensure that customer satisfaction is maintained at the highest level by providing a high quality and pro-active service in the client’s facility. To ensure effective communication with client, peers, building tenants and management at all times. Key Tasks

• Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner,

seeking to anticipate their needs where possible

• Ensure guests and visitors to site are greeted with a courteous friendly manner with

informing their host promptly

• Track incoming and outgoing packages, mail, and freight. Arrange messenger service as

needed. Arrange hospitality services for guests such as transportation, tickets, reservations, etc.

• Perform general clerical duties including distributing office faxes and packages and

ordering office supplies

• Ensure image of front of house is maintained
• Process and monitor requests to book meeting rooms / training rooms, ensuring all

requirements are satisfied. (AV, seating layout, hospitality, climate). Monitor conference room booking system, ensure we deliver a proactive and professional service to client

• Log, monitor, update helpdesk calls for faults and required improvements; update and

complete when applicable

• Maintain and actively work on the Reception filing system, keeping it up to date and within

the CBRE procedure

• Ensure that clients security and emergency procedures are adhered to at all times, taking an

active role in an evacuation of the building as laid down in the Incident Control procedures

• Liaise with security to ensure overall service to users in the building is maintained
• Maintain security and safety standards as required, ensuring that visitors are escorted and

contractors do not have access to areas without the appropriate authorisation or supervision maintained

• Continually communicate building issues to end users, client and CBRE Management team.

Escalate urgent issues identified through to the Facilities Supervisor

• Monitoring and procurement of stationary office consumables
• To work within the requirements of the clients / CBRE Health & Safety Policy, ensuring that

all non-conformances and opportunities for improvement are reported to the Facilities Management Team

• Work with and support other members of the team
• Follow all Health & Safety and Environmental requirements that are defined on work

instructions or communicated in training

• Carry out any other reasonable tasks as and when required as requested by CBRE FM team.

Work with other team members of the FM team within the Region and when required.

• Support Facilities manager (Coordinator) if and when requested – reporting, finance,

ordering.

• Support the site Helpdesk and ticketing system on site and for remote sites as well.
• Undertake additional training for IT tools, systems and platforms needed for the role.

CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more Service line: GWS Segment