IT Support Specialist / Helpdesk
Location: Cork – Office Based
Duration: 12 months initially with intent to extend
Overview
Our client is looking for a dedicated and proactive helpdesk analyst with strong interpersonal skills and knowledge on mac OS and iOS devices. He/she will provide in-person support for End User Computing
Your responsibilities: (Up to 10, Avoid repetition)
- Provide technical support to Client employees and contractors in person
- Provide high level of customer service and professionalism in accordance with client policies, practices, and expectations
- Diagnose and troubleshoot technical issues according to client expectations
- Document issues, troubleshooting steps, and resolutions in ticketing system
- Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution
- Escalate unresolved complex issues to appropriate support teams
- Able to perform self-sustaining and work with little to no oversight
- Maintain complete technical documentation
Essential skills/knowledge/experience: (Up to 10, Avoid repetition)
- Excellent customer service skills
- Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
- Excellent English-language oral and written communication skills
- Excellent time management and multi-tasking skills
- Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
- Ability to maintain composure and customer-service focus in stressful situations
- Motivation and ability to work as part of a distributed team
- Conceptual understanding of IP networking and basic network troubleshooting skills
- Experience providing hardware and software technical support for IOS devices
- Experience troubleshooting macOS and iOS tools & applications and operating systems
- Experience in using any ITSM tool (e.g Service Now)
client expectations, policies and procedures will be provided by Client training instructors
Candidates should hold appropriate RTWs for Ireland i.e. Stamp1G Dependant, Stamp 4, Irish/British/EU passport.
For more information please apply here or contact Agnes.Reena@eirbusiness.ie Contact: 0858564199
Ref: EET8274
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
eir business talent, eir business and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir business talent, eir business and our clients apply all relevant Data Protection laws when processing your Personal Data.
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