Customer Claims Handler

Join Intact Insurance and make a difference every day.

Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.

With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact Insurance’s commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Customer Claims Handler

We are currently hiring for several Customer Claims Handler roles to join our team based in Galway. The role is a full-time position and can be office-based or hybrid following training period. Training takes place in our Galway office in Knocknacarra.

We are looking for individuals at entry level (no prior insurance experience required) and also have positions for experienced claims handlers.

This is an exciting new hybrid working career opportunity within the Insurance industry. You will be rewarded with a competitive salary which will progress when you achieve APA & CIP qualification in line with our refreshed reward offering in addition to our excellent employee value proposition and benefits.

Key Responsibilities:

• You will spend most of your time reviewing and assessing claims
• Having high levels of empathy and understanding for our customers
• Depending on your level of experience this will involve taking claim notifications over the phone, providing updates on claims, and working with customers and service providers to progress claims towards settlement
• Managing customer interactions in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction
• Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement, or reimbursement.
• Supporting more experienced colleagues in the handling of complex cases
• Delivering the highest standards of quality and working with your coach to continuously improve

Requirements:

• Strong customer service skills
• Confident, enthusiastic, and professional phone manner
• Ability to communicate with customers over the phone
• Experience of Microsoft Word and Excel desirable but not essential
• A keen interest in data and customer insights.
• Proficiency in Microsoft Office, particularly excel.

Benefits:

• A competitive salary, increasing upon completion of APA and CIP
• Achievable annual performance related bonus
• Exam sponsorship & study leave to achieve the Insurance Industry exams
• Sociable hours of work, Monday to Friday, with no weekend work.
• 25 days annual leave plus additional company days and time off for moments that matter (with the option to buy more annual leave)
• A generous pension contribution
• Life Assurance & Critical Illness Cover
• Home and motor insurance discounts
• Generous family leave policies
• Energetic and open team dynamic
• Great staff social events – on site and virtual – organised by Intact / 123.ie Connect Team
• Bravo recognition points which convert to vouchers and other great prizes
• Access to learning on your own terms – courses by top learning providers across multiple topics available online.
• Flex Benefits Package – choose from options like Health Insurance, Dental Insurance, Gym Discount options
• Easy access to our Employee Assistance Programme and suite of Employee Wellness Initiatives including Annual Flu Vaccine
• Discretionary Company Days, volunteering days and Thank You Days
• And more.

Regulatory Requirements:

If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status