Supply Chain Account Manager

Supply Chain Account ManagerAbout the Role

We are seeking a highly driven Supply Chain Account Manager to join our biopharmaceutical client. This role sits at the heart of supply chain operations, acting as the key interface between internal teams and the customer to ensure seamless product flow, operational excellence, and continuous improvement.

You will play a critical role in coordinating end-to-end supply chain activities, optimizing performance, and strengthening strategic partnerships within a highly regulated, fast-paced environment.

Key Responsibilities

• Serve as the primary supply chain contact for a key biopharmaceutical customer
• Lead end-to-end coordination of shipping schedules, ensuring alignment with production, logistics, and customer demand
• Manage and resolve supply chain escalations, both internally and externally, ensuring minimal disruption to operations
• Drive continuous improvement initiatives across the supply chain, focusing on efficiency, cost optimization, and service delivery
• Oversee commercial supply chain elements, including:
• Price book maintenance
• Master Supply Agreements
• Growth and cost-efficiency initiatives
• Coordinate and communicate design or specification updates impacting supply chain processes
• Act as the central communication hub between internal stakeholders and the customer
• Conduct quarterly on-site business reviews with key stakeholders to:
• Track performance against KPIs
• Address operational challenges
• Identify opportunities for supply chain improvements and growth

Key Skills & Experience

• Proven experience in supply chain management, logistics, or operations, ideally within pharmaceuticals or life sciences
• Strong understanding of end-to-end supply chain processes (planning, warehousing, transport, customer delivery)
• Experience managing key accounts or strategic customer relationships
• Ability to handle complex escalations and problem-solving in a structured way
• Strong commercial awareness and experience with contracts or pricing frameworks
• Excellent communication and stakeholder management skills
• Continuous improvement mindset (Lean / Six Sigma experience is a plus)