Service Support Officer

We would like to invite applications for the following 39 hour per week, permanent role: Service Support OfficerWaterford Community Centre Young Adult Service.IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment. The purpose of this role is to provide day to day support to the Community Service Coordinator in the development, operation, and expansion of person-centered services in Waterford, in line with the IWA standards for Community Centre Services. The person will work with the Service Coordinator and staff to achieve service goals as well as actively delivering of a range of capacity building programmes in line with New Direction guidelines. Liaison For success in the above post there are several key relationships which must be fostered and developed. Within IWA those will be association staff, in particular the Service Coordinator and those involved in the provision of the services, as well as direct contact with IWA members. Externally it will involve liaison with the staff of the relevant voluntary and statutory organisations in the area. Main Duties And Responsibilities To support the implementation of the Associations standards for Community Centre Services as directed by the Service Coordinator To develop, implement and support the evaluation of a range of capacity building programmes and mainstream training programmes which respond to IWA member requirements. To identify and develop opportunities in partnership with IWA members enabling them to increase their social participation and lead full, active, and independent lives in their own communities To support the Service Coordinator in ongoing monitoring and evaluation of the operation of the services To accompany and support IWA members on annual holidays, outings, social and day trips as required by Service Coordinator and provide personal care for IWA members while in attendance at services Ensure that your responsibilities to safeguard children and adults from abuse or harm is a core aspect of your role and that IWA’s Safeguarding Policies and Procedures are adhered to. To maintain working rotas and carry out day-to-day administrative duties associated with IWA Services, ensuring accurate records are kept in relation to projects, programmes and services provided. and identify new opportunities for service development To mentor and support IWA staff to ensure the services meet the standards of the Association To actively ensure that standards and practices regarding health and safety are fully adhered to in all areas of the community centre service To focus on the inclusion of people with disability within their wider community and develop links within the community to support this To support and mentor all Community Centre staff in their day-to-day duties To avail of opportunities to heighten the profile of IWA in the local community in order to promote a positive attitude towards disability within the community To perform such other duties as may be assigned from time to time by the Service Coordinator _PERSON SPECIFICATION_Training, Experience And Qualifications Qualification at Level 6 or higher such as QQI Supervisory Management Skills; BA in Social Care or equivalent (Occupational Therapist / Community Work / General Management) is essential Some previous experience in the areas of training or facilitation is required Knowledge And Skills The ability to make operational decisions and possess good problem-solving skills is essential Excellent computer and administration skills (Microsoft Office Database Management) are essential An awareness and understanding of the needs of people with physical and sensory disabilities or a marginalized group is desirable Leadership Experience Is Essential Experience of working with people with disabilities is desirable Knowledge of Easi Tool and New Direction essential Experience of Quality systems and maintenance of same an advantage A full category B driving license is a requirement as the candidate may be required to drive IWA transport Behaviours The ability to work as part of a team and on own initiative Person centred approach An ability to build strong relationships at all levels Strong customer service focus Be of good character Remuneration Benefits Salary between €33,993.00 up to €51,931 (DOE) Excellent working conditions A commitment to the ongoing training and development of all employees 25 days annual leave Pension scheme available Employee Assistance Service

• The current pay scale is subject to a 2% salary rate increase in 2026, aligning with the recent WRC interim agreement aimed at enhancing pay adjustments within Section 39 organizations.

The closing date for all applications is 24th of July 2026 Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.