Field Service Engineer - Cork

This job is with Quadient, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Company Description At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description Quadient are recruiting a Graphics Service Engineer to provide a first-class technical service across our range of Print & Document Finishing Equipment. Based in or around Munster, you’ll support customers through installation, training, servicing, and repair of high-end printing and finishing systems. This is a field-based role requiring strong technical capability, excellent customer communication skills, and a proactive approach to problem-solving. The Role

• To diagnose, troubleshoot and resolve all equipment failures on customer sites within expected timeframes
• Train key equipment operators how to test, tune, adjust and operate equipment to obtain optimum operating performance
• Solve technical problems related to equipment breakdown/reliability using right first time (RFT) techniques to eliminate repeat failures
• Advise Service Management regarding Customer satisfaction/dis- satisfaction of product performance and service response with suggestions for viable & deliverable improvements
• Develop our service business through the delivery of high service standards, customer satisfaction and actively seek opportunities to provide additional services and products
• Provide remote advice on the use and care of equipment /software systems to customers
• To effectively plan your own daily route/call plan to ensure productive use of time, customer communication and deliver top level customer service to meet customer SLA’s including planned preventative maintenance calls
• Promptly complete and return relevant service paperwork/electronic files associated with service visits and equipment installations
• Attend and understand the engineer training provided by the Company and achieve the required manufacturer technical certification
• To interface with internal and external customers, salespeople and other service team members on a technical level
• Manage and update spare part car stock used in your daily routine
• Comply with any departmental changes which have been implanted to aid the successful running of the Service Dept.
• Have the ability to provide a high level of technical service and represent the interests of Quadient Ireland in developing customer relationships to assure long term customer satisfaction

QualificationsAbout You

• Experience of working on either Electro-Mechanical Paper Handling equipment, Large Production Print or Print Finishing Equipment
• Diploma/Certification in Electrical, Mechanical or Electronic engineering
• Ability to work under pressure to tight schedules on customer sites
• Excellent communication skills, including verbal and written plus the ability to speak effectively with customers and colleagues
• Have the skills to diagnose, troubleshoot and resolve critical equipment failures
• Willingness to pay attention to detail and the ability to follow procedures and adhere to Company policies
• Ability to demonstrate initiative and work alone with little supervision
• Strong organisational, planning and scheduling skills
• Clean & full driver’s license
• Experience in graphics, wide-format printing, or high-end document systems
• Field service engineering background

Additional InformationRewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. People. Connected. ]]>