Our team is growing and we are looking for superstars to join our team!
About Us
Our superstars are at the heart of everything we do, and we’re driven to be a part of their lives. When we talk about the Occu experience, we’re talking about a culture built on living large, meaningful lives full of purpose and values. We stay true to ourselves and what we believe in.
As part of our dedication to the diversity of our workforce, Occu is committed to Equal Employment Opportunity without regard to race, ethnicity, gender, disability, sexual orientation, gender identity or religion. Our office and developments are places where everyone feels safe, feels a sense of belonging, is respected, valued, and has their individual needs understood.
Occu is Ireland’s fastest growing PRS and Cost Rental platform. Being a professional landlord means making renting easier, more transparent and more enjoyable for everyone who lives in an Occu property.
Role Overview
The Resident Experience Associate is a front-line resident-facing role focused on delivering a warm, responsive and community-driven experience across assigned schemes. The role plays an important part in ensuring residents feel welcome, supported and connected throughout their day-to-day living experience with Occu.
This role is centred on resident interaction, front desk presence, community engagement and day-to-day support. The Associate helps deliver a positive, professional and consistent service while ensuring issues are identified early and escalated appropriately.
Key Duties & Responsibilities
(This list is not exhaustive and may evolve in line with business needs.)
Resident Service & Front Desk Operations
- Provide a warm, professional and responsive front-line service to residents, visitors and internal stakeholders.
- Manage front desk activity, walk-ins, calls, emails and resident queries in line with expected service standards.
- Receive and manage resident deliveries and support concierge-style services in line with site procedures.
- Act as a helpful on-site presence, maintaining presentation standards and supporting a welcoming resident environment.
Resident Engagement & Community Presence
- Support the delivery of resident events, engagement initiatives and community activities on site.
- Build positive day-to-day relationships with residents and identify concerns early, escalating where appropriate.
- Support resident communications and help ensure information shared is accurate, timely and resident-friendly.
- Represent Occu positively in every interaction and contribute to a strong sense of community, belonging and service consistency.
Qualifications & Experience
The Resident Experience Associate should demonstrate:
- Minimum 2 years’ experience in a customer-facing, hospitality, resident services or similar service-led role.
- Excellent written and spoken English with strong interpersonal communication skills.
- Ability to work flexibly across shift patterns, including rotational weekend work.
- A strong service mindset, with the ability to build rapport and engage positively with residents every day.
- Sound problem-solving skills and the ability to remain calm, professional and helpful under pressure.
- Working knowledge of Microsoft Office and Outlook.
