Service Supervisor

Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments. Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort. Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world. Orona in Ireland provides a national installation and service coverage from its regional offices. Nearly 140 full time employees make up Irish team, providing a wealth of skill, knowledge and local market experience. 1 out of every 10 new lifts in Europe is an Orona lift 100 countries have Orona products installed 300,000 lifts worldwide with Orona technology 25,000,000 people use Orona technology every day. Number 1 in production capacity in Europe for complete lifts 1st company in the sector worldwide certified in Ecodesign - ISO 14006. More information at www.orona-mwl.ie We are looking for an Service Supervisor to join our Service Team based in our Limerick Office on a Permanent basis. As a Service Supervisor, you will play a key role in supporting the Service Manager with the day-to-day activities of our service engineers and field technicians. This position requires you to oversee the planning and coordination of all service activities and act as key contact between customers and the rest of the service team. You Will Be Responsible For

• Oversee the daily management and coordination of service engineers and field technicians.
• Establish and plan engineers' routes, optimising for productivity and minimising travel times.
• Schedule and plan maintenance visits, ensuring alignment with customers and engineers.
• Manage isolated lifts to ensure minimal downtime and rapid resolution.
• Respond to call-outs, review troubled lifts, follow up with clients, and communicate solutions to resolve issues.
• Provide technical support and guidance to the service team.
• Support the Orona Account Manager in identifying improvement and repair opportunities for customers.

The Ideal Candidate

• While prior experience coordinating a team is beneficial, we will provide comprehensive training as needed. Previous experience in service operations or a technical field is a plus.
• Highly organised and able to manage multiple tasks/activities .
• Excellent written and verbal communication skills, with the ability to provide clear, relevant information.
• A friendly and approachable personality, able to build rapport and put others at ease.

Benefits

• Competitive salary (Weekly Pay)
• Contributory pension (Increasing with service)
• Company Vehicle
• Employee Assistance Programme
• Bike to Work Scheme
• 25 Annual Leave Days per Annum (Up to 30 days with service)
• Company Sick Scheme
• Recruitment referral scheme
• Hybrid Working Arrangement
• We strive to be a great place to work
• We offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals.

Preferebly you will have experience working in a similar role Eligiblity to Work in Ireland is a must. Must hold FULL Irish/EU driving Licence.