The Role of Front Office Manager includes:
- To work closely with Senior Management in Meeting budgets, forecasting, managing costs & Selling our Hotel.
- To oversee the front office department
- To ensure the smooth operations of our front of house at all times.
- To prepare departmental rosters in line with business demands and set weekly targets for our Front of house teams
- To implement Standards of Performance in all areas, ensuring that high standards of guest care are delivered throughout all areas at all times.
- To ensure policies and procedures are implemented and followed in all areas
- To deliver Duty Management shifts
- To deliver departmental training
- To attend all management meetings as requested.
- To deal with accounts queries ensuring they are resolved in a timely manner
- To take reservations, input reservations, deal with website changes, monitor yielding, deliver checks ins /outs, assist our guests and provide cover in departments as and when required.
- To ensure the highest standards of cleanliness within our hotel.
- To deal with any HR issues as they arise
The Ideal Front Office Manager:
- Must be a highly motivated individual with the ability to successfully lead a team
- Must have 2-3 years experience as a Head/Senior receptionist or Assistant FOM of Front Office Supervisor
- Must be fully flexible with working hours
- Should have good working knowledge of a Front of House Systems
- Should have good working knowledge of all 3rd party websites & Revenue Management.
- Previous experience in a Senior Front office Role is necessary.