Community Success Manager

2GoCup is hiring a Community Success Manager to help look after and grow our network of reusable cup locations across Ireland and the UK.

We run a deposit-and-return reusable system for cafés, canteens, universities, hospitals, tourist attractions and workplaces. We already operate across 800+ locations and work with a mix of independent cafés, universities, hospitals and large catering partners.

This is a full-time remote role, but there will be regular travel to visit sites in Ireland and the UK. The role would suit someone who has worked in hospitality, catering, food service, account management, customer success or a similar people-facing role.

About the role

This job is split between looking after existing customers and helping bring new venues into the 2GoCup network.

A big part of the role will be checking in with cafés, canteens and other venues already using 2GoCup. You’ll make sure they have enough cups, understand how the system is performing, and feel properly supported.

You’ll also visit sites in person, speak with staff and managers, and bring back useful feedback on what is working and what could be improved.

The other side of the role is growth.

You’ll identify cafés, small chains, canteens, co-working spaces and other venues that could be a good fit for 2GoCup, then reach out by phone, email and LinkedIn.

This is a hands-on role in a growing business. You’ll work closely with the CEO and will have a lot of ownership from the start.

What you’ll be doing

• Looking after existing venues and keeping relationships strong
• Checking in on stock levels, cup usage, reorders and any issues
• Helping new venues get started and making sure the first few months run smoothly
• Visiting sites across Ireland and the UK to see how the system is working in real life
• Speaking with café owners, catering managers and front-of-house teams
• Spotting any issues early and helping fix them
• Finding and contacting new cafés, canteens and coffee shops
• Booking calls and passing larger opportunities to the wider team
• Keeping notes and activity updated in our CRM
• Sharing feedback from customers so we can keep improving the service

Who we’re looking for

• We’re looking for someone who is comfortable speaking to people, organised, and genuinely interested in what we do.
• You do not need to come from a traditional sales background. In fact, this role may suit someone who has worked in hospitality or catering and understands how busy cafés, canteens and food service teams operate.
• You should be confident on the phone, good with people, and able to manage a lot of different conversations without letting things slip.

You’ll be a good fit if you are:

• Friendly, confident and easy to talk to
• Comfortable calling and following up with customers
• Organised and good at keeping track of details
• Able to build relationships with café owners, managers and staff
• Happy to travel for site visits when needed
• Interested in sustainability and reducing single-use packaging
• Comfortable working remotely
• Able to work independently without needing constant supervision
• Low ego and happy to help wherever needed

Useful experience

• Hospitality, cafés, catering, food service or facilities management
• Account management or customer success
• Sales, business development or territory management
• Experience using a CRM such as Pipedrive, HubSpot or similar
• Experience dealing with cafés, universities, hospitals, workplaces or catering teams