Reception (Front Office) Back Office Coordinator

This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department asBack Office Coordinator. Anantara The Marker Dublin Hotel is a Leading Hotel of the World, offering all the experiential luxury Anantara Hotels & Resorts is renowned for, and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner. What do we have to offer you?

• Competitive Salary
• Premium rates for Sunday work
• Career Progression
• Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide
• Access to a variety of learning and development opportunities
• Increased holiday entitlement for long-service employees
• Meals whilst on duty in our employee restaurant
• Employee Recognition Awards
• Employee Assistance Program - mental health and well-being support
• Complimentary provision and laundry of uniforms
• Employee discounted rates (Spa, Food & Beverage outlets)

Specific Duties

• Analyzing and solving problems.
• Taking care of credit and money differences; Check nightly CC reconciliation excel.
• Preparing weekly cash drop, scan witnesses list signature + drop slip, and prepare money exchange (if applicable).
• Check petty cash, ADYEN, PBL and Guest Ledger.
• Check voucher redemptions and reconcile in Excel and SAP.
• Check all hotel vouchers including HotelTreats, NH gift Card Redemptions, Nettafinity and Black Savy.
• Assist in the processing of invoices and prepayments and sending weekly outstanding payments report.
• Check ONYX to make sure that all the commission claims are accepted-rejected.
• Check email and make sure that all the emails are actioned.
• To analyse and resolve incorrect invoices and payments and to Check Delta rooms.
• To follow-up unpaid invoices, checking credits of C and D clients (Update the statement of the account, send the new invoices generated, clean the old invoices).
• To ensure that commissions have been correctly put into the system (for groups such as and Meeting & Events groups).
• To solve credit differences and to update FOREX.
• To manage chargebacks and no-show administration.
• To provide input for achieving the Minor Hotels goals.
• To provide support for the processing of invoices and advance payments.
• To provide support and training to the Front Office employees in Back Office related tasks.
• The above list is not exhaustive and may be added to in the future.
• Providing input for exceptions for KPI calculations.
• o carry out all duties in line with departmental Standards Manual (Leading Quality Assurance).
• To have an understanding of the Hotels Vision & Mission statement as communicated to the team.
• To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.
• To report defective materials and equipment to the appropriate departments.
• To be vigilant throughout the Hotel to promote security.
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
• To provide support where necessary in other areas of the Hotel.
• To comply with the hotels cash handling procedure.
• To provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner.
• To analyze and resolve incorrect invoices and payments.
• To follow-up unpaid invoices.
• To ensure that commissions have been correctly put into the system (for groups such as; and Meeting & Events groups).
• To solve credit differences.
• To manage "chargebacks" and "no-show" administration.
• To collaborate with the Front Office, Sales & Events and Finance team with the aim to resolve any commission and credit discrepancies.
• To provide input for achieving the Minor Hotels goals.
• To provide support for the processing of invoices and advance payments.
• To create and follow up on aged debtors and creditors report.
• To provide support and training to the Front Office employees in Back Office related tasks.

People

• To attend appraisal reviews when requested by Head of Department.
• To understand and comply with the hotels employee handbook.
• To attend departmental daily briefings.
• To attend monthly departmental meetings/ General Team Meetings, ECCM when required.
• To adhere to the hotels grooming procedures.
• To clock in and out of the Timepoint at the start and finish of each shift and for breaks. To inform your manager if you did not receive your break entitlement.

References All employment offers made are subject to a valid work permit and us receiving two satisfactory references, which could be:

• A corporate email and/or phone number or
• A letter in a headed paper signed by the manager / People & Culture.

We will not ask for reference details until you reach the interview stage. Skills Data Entry Telephone Skills Communication Hospitality Benefits Meal Allowance / Canteen Uniform Laundry Development Career