Critical Environments Operator IV

Under the direction of the Sr Facility Manager this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. Provides duties with constant awareness of the need to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying out maintenance and operations by performing the following duties personally or as a team member in a Data Center Operations & Maintenance environment. Technical Expectations and Essential Duties and Responsibilities include the following. (and other duties as assigned):

• Executes operations and maintenance which includes all physical and administrative operations tasks, service, and maintenance in accordance with site processes and procedures to ensure the highest levels of uptime, efficiency, and safety without disruption to the business
• Creates, plans, and schedules work order requests accurately and on time in a computerized maintenance management system (CMMS) as well as in a ticketing system
• Maintains a high level of technical knowledge regarding data center infrastructure and operations. Successfully completes personnel qualification standards (PQS) training
• Provides technical expertise and assistance as required
• Builds circuits in an online database network management tool, performs circuit audits, and assists in special projects as required. 
• Responds quickly, using CyrusOne procedures and emergency operating procedures to data center facility emergencies
• Regularly inspects facility, equipment, safety routes and grounds to check or identify any abnormal or unsafe conditions or faults
• Troubleshoots, evaluates and recommends system upgrades as needed
• Orders parts and supplies for maintenance and repairs
• Schedules, supervises and coordinates with vendors and trade contractors to ensure work is in accordance with the agreed CyrusOne processes, procedures, and standards during equipment and systems maintenance
• Escalates issues to facility management appropriately and timely
• Provides and recommends improvements to the operations and maintenance program on an on-going basis
• Be willing to work on a shift schedule in 365/24/7 critical facility, which may include nights and holidays
• Utilizes computerized tooling, in a controlled building environment to operate systems, monitor alerting systems, centralize communications, and respond to system faults and outages

Minimum Requirements

• Demonstrated desire to provide the highest levels of customer service
• Cheerful and enthusiastic attitude
• Strong verbal and written communication skills
• Good problem solving, decision-making skills
• Strong PC skills including word processing and spreadsheets
• Ability to learn quickly and develop new product skills independently
• Ability to manage multiple projects and shifting workloads in a fast-paced environment
• Knowledge of reflectance, length and decibel loss within test equipment
• Knowledge of Visio, AutoCad a plus
• Knowledge of ITIL framework and service level standards a plus
• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane

Education & Experience

• Journeyman level skills in electrical, mechanical, HVAC/R disciplines. These skills maybe acquired by obtaining an associate’s degree or in an electrical or HVAC/R training program or from working in a technical facility maintenance position supporting data center operations.
• 7 to 10 years working in Tier 2, Tier 3 or Tier 4 Data Center(s) or experience in operations & maintenance and/or building engineering roles.
• Knowledge of network copper and fiber termination methods
• Knowledge of ITIL framework and service level standards a plus
• Familiarity and knowledge of Work Order Control procedures and Computerized Maintenance Management Systems.
• Experienced with subcontractor and vendor contract management.
• Experienced with managing key performance indicators as provided by Assistant or Chief Engineer.
• Experienced with capacity planning and reporting.
• Able to use hand tools, test equipment, and be knowledgeable of maintenance shop practices, with experience at the Journeyman level for Electrical and Mechanical Equipment and systems
• Able to respond to equipment alarms, troubleshoot systems through graphic user interfaces on equipment and systems, and understand system operations adequately to be able stabilize system operations while specialized OEM technicians are called to the site.
• Must be able to use personal computers, with emphasis on Microsoft Word®, Excel® programs.
• Knowledge of Visio, AutoCad a plus

Certificates, Licenses, Registrations

• None

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.