Credit Controller

About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer.

Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via Requestaccomodation@eu.averydennison.com.

We do not accept unsolicited referrals or resumes from any source other than directly from candidates.

*We are unable to offer sponsorship or relocation for this role*

*This role is subject to right-to-work checks as per local employment laws*

Job DescriptionAbout the Role:

We are seeking a highly motivated and results-oriented Credit Controller to manage key customer accounts within a specified sales region. You will be responsible for day-to-day credit and collection activities, ensuring timely payments, maintaining a healthy aged receivables profile, and achieving individual and team targets. This role requires strong communication skills, attention to detail, and the ability to build strong relationships with customers and internal stakeholders.

Key Responsibilities:

• Manage day-to-day credit and collection activities for assigned customer accounts.
• Achieve monthly collection targets while maintaining a clean aged receivables profile.
• Collaborate with Customer Service to resolve customer queries promptly and efficiently.
• Reconcile customer accounts to ensure accurate and up-to-date records.
• Manage order releases in accordance with company policy.
• Ensure customer adherence to agreed credit terms.
• Proactively assess the creditworthiness of new and existing customers by analyzing financial data and credit reports, recommending appropriate credit limits and payment terms.
• Foster positive working relationships with internal departments within the SSC and outsourced BPO team.

QualificationsEssential Skills & Experience:

• Minimum 18 months of experience in a credit control environment.
• Certificate/Diploma level education in Finance, Accounting, Business Administration, or equivalent.
• Excellent written and verbal communication skills in English and German are mandatory.
• Strong numeracy and analytical skills.
• Proven ability to solve problems effectively.
• Strong organizational and prioritization skills, with the ability to manage workloads based on business needs.
• Financial and commercial awareness.
• Microsoft Dynamics & Oracle.
• Ability to build and maintain strong relationships with internal and external stakeholders, particularly Customer Service.

Desirable Skills & Experience:

• Experience working in a Shared Service Centre environment.
• Credit control experience within a multinational organization.
• Exposure to a culturally diverse working environment.
• Willingness to undertake occasional European travel.

Personal Attributes:

• Strong team player with excellent interpersonal skills.
• Results-driven and target-focused.
• Maintains high professional standards and de-escalates tension when navigating complex or sensitive customer situations.
• Thrives in a dynamic Shared Services environment, quickly adjusting to new technologies and evolving processes.

Additional InformationWhat we can offer:

• Flexible working hours
• Attractive salary package
• Structured learning and development / Mentoring program
• International environment
• Events like International Women’s Day, Earth Day, etc.
• A growing and welcoming team with a good spirit!

Who we are! - Our Story:Every voice. Every day!Eight Values. One Team!

Being open to every voice, every day, brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our future-oriented work. Across our diverse, global team, every voice makes us stronger. When we listen to and learn from each other, there is no limit to what we can achieve together. Each of us is unique, and we appreciate bringing together different personalities and talents.

Avery Dennison is an equal-opportunity employer. In the EMEA region, we have these Employee Resource Groups:

• EmpoWer - focusing on the engagement, mentoring, and promotion of women
• Mental Health - striving to provide a safe space for employees to discuss mental health issues in the workplace
• Unite - supporting the LGBTQI+ and ally community in the EMEA region

To find out more about all our employee resources groups globally as well as our Diversity, Equity & Inclusion approach, please go to our Diversity and Inclusion pages in the About Us section of our website: https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html

At Avery Dennison, we do what we love, and we love what we do - Just click here, and get to know us better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea)