IT User Support - Service Desk

We are looking for a hands-on and proactive IT Support Specialist to join our IT organization at Openchip. You will be the first and only IT representative based in Limerick (Ireland), serving as the local point of contact for all IT-related user support in the office. You will collaborate closely with the Service Desk team and IT team in Barcelona to ensure seamless IT operations, while managing user support, infrastructure maintenance, and on-site troubleshooting. You will report to the User Support Lead and work in a high-security environment with globally distributed users and a high ratio of contractors. This role requires a customer-focused, autonomous professional with experience supporting Linux and Microsoft user environments. If you enjoy solving technical problems, supporting users, and taking ownership of local IT operations, we’d love to meet you! You Will Be Responsible For

• User Support (Level 1 & 2): Provide first- and second-line support for users across Linux, and Windows environments. MacOS is a plus.
• Incident Management: Log, prioritize, and resolve IT issues, ensuring timely follow-up and user satisfaction.
• Service Coordination: Collaborate daily with the Service Desk to escalate complex incidents and align on best practices.
• Microsoft 365 Administration: Offer first-level support for Outlook, Teams, OneDrive, SharePoint, and related services.
• Workstation Setup: Configure and deploy new user devices using MDM or automated deployment tools (Linux and Windows).
• Onboarding and Offboarding: Prepare IT equipment, enroll devices, and train new joiners on company tools and security practices.
• Mobile Device Support: Manage setup, distribution, and incident handling for corporate mobile phones.
• User Account Management: Create and manage user accounts in accordance with IT and security policies.
• Hardware and Inventory Tracking: Maintain accurate records of IT equipment in the Limerick office.
• Ticketing and Documentation: Use Jira Service Management to handle service requests and maintain knowledge documentation in Confluence.
• Local Infrastructure Support: Assist the IT Operations team with maintenance of the office technical room (rack), videoconferencing systems, cabling, patching, and local connectivity checks.
• Security Support: Act as a local point of contact for IT Security, helping implement endpoint protection, secure configurations, and access controls in collaboration with the Security team.
• Collaboration with Global IT: Support the broader IT organization with on-site activities related to infrastructure maintenance, audits, and office security improvements.

Qualifications

• 3+ years of experience in IT support, helpdesk, or service desk roles (Level 1–2).
• Hands-on experience supporting Linux and Windows user environments.
• Experience with Microsoft 365 administration and Active Directory.
• Familiarity with MDM tools (Intune, JAMF, or similar).
• Knowledge of Jira Service Management and Confluence is a plus.
• Basic understanding of network fundamentals (LAN, Wi-Fi, cabling).
• Awareness of endpoint security principles (antivirus, access control, updates).
• Strong troubleshooting, prioritization, and communication skills.
• Advanced level of English, as it is the daily working language.

Soft Skills

• Excellent communication and interpersonal skills, with a customer-service orientation.
• Hands-on, proactive, and resourceful approach to problem-solving.
• Organized, detail-oriented, and capable of working autonomously.
• Enthusiastic about technology, learning, and helping others.
• Team player with a collaborative and supportive mindset.
• Comfortable balancing multiple responsibilities in a fast-paced environment.

What do we offer?

• Join an innovative team and experience company growth.
• We believe in investing in our employees and providing them with the opportunities they need to grow and develop their careers.
• Enjoy a hybrid work environment.
• We also offer flexible schedule.
• We offer a remuneration that values your experience.
• The position will have base in Limerick (Ireland).

We are looking for outstanding people willing to join our mission to change this industry and help to build a better world. If you feel identified with Openchip, please contact us. We can offer a competitive compensation package in a flexible work schema that will help you to keep a balance between your personal and professional life. At Openchip & Software Technologies S.L., we believe a diverse and inclusive team is the key to ground breaking ideas. We foster a work environment where everyone feels valued, respected, and empowered to reach their full potential – regardless of race, gender, ethnicity, sexual orientation, or gender identity.