ICT Support Engineer

Unijobs on behalf of our public sector client have a requirement for an ICT Support Engineer. The duration of the post is initially 6 months with possible extensions thereafter.

Working 35 hours per week the successful candidate will be employed as an agency employee and will be paid an hourly rate of €23.40 based on an annualised salary of €42,740 and will accrue 28 days' annual leave per year**.**

The successful candidate will be based fully onsite in the LimerickCity area.

Responsibilities may also include, but are not restricted to:Administration

• Ensure the efficient day-to-day administration of area of responsibility.
• Ensure that deadlines are met, and service levels maintained.
• Support the preparation and issuing of office documentation (correspondence, reports, etc.) to the highest possible standard by monitoring and reviewing the work of the team to ensure quality and accuracy.
• Ensure that archives and records are accurate and readily available.
• Maintain confidentiality of documentation, records, etc.
• Maximise the use of technology in ensuring work is completed to a high standard.
• Ensure line management is kept informed of issues.
• Ensure that stakeholders are kept informed and that their views are communicated to middle management.
• Organise and attend meetings as required.
• Take minutes at meetings and prepare for timely circulation following meeting.

Customer Service

• Promote and maintain a customer focused environment including monitoring efficiency of service provided by the team and notifying Line Manager of any deficiencies.
• Ensure that service users are treated with dignity and respect.
• Act on feedback from service users / customers and report same to Line Manager.

Service Delivery and Improvement

• Delivery of front-line ICT user and hardware support.
• Set up and configuration of user accounts, application accounts and hardware devices on the network.
• Supporting the ICT Service functional area as assigned, which can include LAN, server & desktop equipment support/maintenance.
• Application/User support - such as user account maintenance, troubleshooting, testing, documentation, performance monitoring.
• Helpdesk support - such as domain (AD) account management, email, connectivity, and other assigned calls.
• Information management, requirements definition, reporting, and data access.
• Liaise with Support Vendors in resolution of issues.
• Participate in the implementation of Systems - local, regional, or national.
• Maintain documentation relevant to the role - systems documentation, form management, incident reporting, etc.
• Actively participate in innovation and support change and improvement initiatives within the service; implement agreed changes to the administration of the service.
• Encourage and support staff through change processes.

Professional Knowledge & Experience

• Knowledge and experience of Back-up/Recovery technologies.
• Knowledge and experience of supporting users in an MS Windows 7 (or later) OS environment.
• Knowledge and experience of supporting users in an MS Windows Server 2008 (or later) OS environment.
• Working knowledge of other relevant IT healthcare systems would be an advantage.
• Strong troubleshooting skills in an ICT setting.
• Knowledge and experience of monitoring and updating security systems e.g., Sophos, Symantec, McAfee or equivalent.
• Basic knowledge of Wide Area Networks.
• Excellent MS Office skills to include, Outlook, Word, Excel, PowerPoint.
• Experience working in an ICT support environment using Windows Server 2008 or later, PCs using Windows 7 OS or later, and MS Exchange.
• Knowledge and experience of Active Directory
• Experience in the following:
• Helpdesk Software Administration
• Back-up / Recovery Software
• Processing ICT support tickets

Commitment to a Quality Service

• Awareness and appreciation of the service user.
• A commitment to maintaining high work standards.
• A commitment to delivering a quality service to service users (customer service skills).

Communications & Interpersonal Skills

• Good communication and interpersonal skills including the ability to present information in a clear and concise manner.
• Strong written communication skills.

*This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role*

Unijobs is an equal opportunities employer