Junior Operations Coordinator

About GreyScout

GreyScout provides an intuitive Online Brand Protection SaaS platform to enable brands and intellectual property owners to detect, verify and enforce against infringing content online. As a company, we are laser-focused on our mission to democratise intellectual property protection.

Headquartered in Dublin, Ireland, we're an innovative, fast-growing technology company with all the opportunity for impact and career growth that comes with the territory.

We believe in hiring great people, and we prioritise our core values of problem-solving, learning, innovation, appreciation and team mentality in the people we hire. Our aim is to ensure everyone has the best possible experience of work, every day.

Our constant focus on innovation has brought recognition from publications including the Irish Times and Silicon Republic, as well as backing from programs such as MassChallenge Boston and Ireland’s national start-up accelerator at the NDRC.

Job Summary

This is a great opportunity for someone early in their career to jump into the heart of a fast-paced start-up and make a real impact from day one. You’ll help keep our operations running smoothly by managing updates in internal tools, coordinating tasks across teams and partners, and keeping everyone aligned with clear, timely communication.

You’ll also dive into problem-solving, tackling everyday operational challenges, supporting key administrative work, and helping us level up how we operate through better processes, documentation, and simple automations. This role is perfect for someone hungry to learn, eager to take ownership, and excited to help shape how a growing start-up works behind the scenes.

Key Responsibilities

1. Perform tasks in internal systems such as updating and quality-checking data in our operational tools (internal platform, Stripe, Zapier, Jira, etc.).
2. Coordinate our network of agents: assign tasks, chase missing info, ensure they follow SOPs, onboard new agents, maintain the agent database, and keep the agent knowledge base up to date.
3. Provide friendly and timely status updates to customers, including joining occasional customer calls when needed.
4. Investigate and troubleshoot operational issues such as delivery problems, failed payments, or disputed purchases; document incidents clearly and escalate when necessary.
5. Assist with customer invoice reconciliation and other supporting administrative tasks.
6. Maintain and improve process flows, including spreadsheets, simple automations, “how-to” articles, FAQs, and other relevant operational materials.
7. Contribute ideas for workflow improvements or tool upgrades, and support testing and documentation before roll-out.

Must-Have Skills & Experience

• Degree or 1+ year of hands-on experience in Business, Finance, Operations, Logistics, or a related field Logistics, or a related field.
• Strong data mindset: confident using spreadsheets (lookups, pivots, filters) and excited to learn low-code tools like Zapier.
• Analytical problem-solver: able to break down issues, follow them across multiple systems, and propose practical solutions.
• Clear, confident communicator with strong written English and the ability to join customer calls when needed.
• High attention to detail: you catch mismatches, missing info, and small errors before they cause problems.
• Positive & empathetic.
• Adaptable self-starter who learns new tools quickly and stays organized while juggling multiple tasks.

Bonus Points

• Exposure to payment platforms (e.g., Stripe) or e-commerce / logistics workflows
• Basic SQL

Core Benefits and Perks

• Employee Share Options (ESOP) — share in the upside that you help us create.
• Competitive salary.
• 30 days annual leave.
• Pension benefit (specific to region)
• Give back program (pledge1percent.org).
• Educational resources and generous allowance to support development.
• Inclusive policies - maternity, paternity & parental leave.
• Top-class equipment and choice of hardware.