Utilities Operator

Job Title:

Hospital Services Operator

Grade / Salary Scale:

Aligned to the Medical Laboratory Aide Scale, ranging from €42,033 - €49,050

Department:

Despatch

Reports to:

Despatch Supervisor and CMS, Components and Despatch

Location:

Munster Regional Transfusion Centre, Cork

Annual Leave:

27 days pro rata per annum

Hours of Work:

37.5 hours per week

Purpose of Role

• The selection and issuing of blood and medicinal products.
• General upkeep of the Despatch Department; to include cleaning, daily/weekly checks of equipment and replacement of consumable stocks.
• Using customer service communication skills, work with various customers and stakeholders both internal and external.
• This team performs day to day operational activities while ensuring quality compliance in all aspects of their duties.
• Service operates 24/7 on shift basis

Shift pattern associated with this position is as follows:

• Week 1: Friday: 22:00 – 09:00

Saturday: 23:00 -09:00

Sunday: 23:00 – 09:00

• Week 2: Monday: 22:00 – 09:00

Tuesday: 22:00 – 09:00

Wednesday: 22:00 – 09:00

Thursday: 22:00 – 09:00

• Weeks 1 and 2 alternate so that staff member works 7 nights on followed by 7 nights off.
• Note: Hours during training period will vary and will be during routine hours in the main.

Key Duties and Areas of ResponsibilitiesKey Deliverables

• Participate in a professional, punctual and dedicated team in the Despatch Department.
• Performing day to day operational activities of Despatch Department.
• Selection and issue of hospital orders in a timely manner and prioritise same.
• Perform daily stock checks in Despatch Department.
• Prepare and dispatch stock deliveries to contracted third party courier.
• Liaise with Despatch Supervisor regarding stock of both blood products and manufactured product levels.
• Perform stock checks and reconciliation of blood products.
• Labelling and discard of blood products.
• Product recall and non-conformances.
• Assist in calibration/routine checks on equipment in the Despatch Department.
• Use of all software systems in operation in the Despatch Department.
• Quality monitoring of blood products in the Despatch Department.
• Comply with GLP/GMP/GDP guidelines at all times.
• Cleaning de-icing and decontamination of equipment in the Despatch Department.
• Maintenance of GMP and non-GMP records in the Despatch Department.
• Stock management of consumables and reusable stock.
• Attend mandatory and non-mandatory training as required.
• Participate in training of staff.
• Perform all processes and procedures as deemed necessary to support the selection, production, issuing, packaging and distribution of all blood products as required.
• Participate in the work roster covering 24/7, 365 days per year as required and overtime as required.
• Provide cover for the current out of hours roster as required.
• (Note – the roster hours may be subject to change based on operational requirements and may also vary dependent upon external factors).
• Perform Security duties such as locking up buildings, enabling/disabling alarms and investigating alarms.
• Implementation and maintenance of a Quality Management System in the department.
• Perform all work to the highest professional standards.
• Perform any appropriate duties requested by the Despatch Supervisor/Chief Medical Scientist or designee.
• To be responsible for the quality of their work and to perform their duties in accordance with the IBTS policies.
• Maintain strict compliance with all relevant healthcare GDPR legislation.
• Actively participate in internal and external quality audits and Quality Assurance/ Proficiency monitoring as appropriate.
• Actively participate in and promote continuing education consistent with the role or as assigned by the manger.
• Make the most efficient use of developments in information technology for both donor/patient care and administrative support.
• Conform to the IBTS Health and Safety regulations.

Person Specification / Selection CriteriaEssential Criteria

• Leaving certificate or equivalent
• Good organisational skills with the ability to prioritise workload
• Excellent interpersonal and communication skills
• The ability to work as part of a multi-disciplinary team
• Good attention to detail with a high level of accuracy
• Excellent computer literacy skills

Desirable Criteria:

• Experience in a GMP environment/completed a relevant course in GMP such as higher Certificate in GMP and Technology
• Experience in a Pharmaceutical / Warehousing / Hospital Services / Operative Role

Required Competencies for the RoleManaging Myself:

• Action Oriented – Pursues work with energy, drive and a strong orientation to accomplish
• Self-Development – Actively seeks to understand own strengths and weaknesses and works continuously to improve
• Problem Solving – Accesses and reviews information and uses it to develop effective solutions to problems or situations
• Communication Skills – Writes, speaks and presents information effectively and persuasively across communication settings

Working With Others:

• Building Team Spirit – Develops and maintains productive, effective high team moral
• Representing the IBTS – Projects a positive and professional image of the IBTS in all contacts
• Interpersonal Skills – Develops and maintains good working relationships with others
• Customer and Client Focused – Considers and takes action to meet customers’/clients’ current and future needs

Getting the Job Done:

• Functional/Technical Knowledge & Skills Scale – Familiarity and working knowledge of skill
• Results Oriented – Continually focuses on achieving positive concrete results to contribute to IBTS success
• Managing Systems and Processes – Effectively uses systems and processes to measure, monitor and meet standards
• Planning, Organising and Coordinating – Efficiently develops and implements plans to accomplish goals