IT Operations Lead

Our client is seeking an experienced Senior IT Operations & Helpdesk Lead to manage IT operations across a modern hybrid infrastructure environment. This is a hands-on role combining infrastructure support, helpdesk leadership, security management, and continuous improvement.

Key Responsibilities:

• Lead and manage daily helpdesk operations and SLA performance
• Support and maintain on-premise and cloud infrastructure
• Manage VMware vSphere, Windows Server, Office 365, and networking environments
• Administer Aruba switches, Fortinet firewalls, Veeam, Intune/Defender, and MS Teams telephony
• Monitor system performance, backups, security, and capacity planning
• Manage user access, permissions, and compliance processes
• Support continuity planning and failover testing
• Drive process improvements and infrastructure enhancements.

Requirements:

• 5+ years’ experience in a senior infrastructure or network support role
• Strong experience with VMware, Windows Server, networking, and cloud technologies
• Previous experience leading helpdesk teams and technical projects
• Excellent troubleshooting, communication, and documentation skills
• Strong understanding of security, backup, and business continuity practices

Excellent opportunity for a proactive IT professional looking to join a fast-paced and evolving environment.