Onboarding Customer Success Specialist

Summary MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding. As an Enterprise Onboarding Customer Success Specialist, you will work directly with a portfolio of the world’s leading companies to onboard and broadly roll out the license to all end users. You will partner with account teams and cross-functional stakeholders to project manage the full enterprise onboarding process — from implementation milestones through awareness initiatives— ensuring successful rollout, strong adoption, and maximum value and impact for customers. MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence. Responsibilities Enterprise Customer Success Specialists will manage Enterprise Account Onboarding by:

• Owning and executing customer-specific onboarding plans that include both implementation activities and awareness initiatives
• Project managing the timeline of each onboarding stage, including technical implementation milestones and awareness campaigns, to ensure timely execution of all deliverables
• Establishing strong customer relationships to serve as a central point of contact throughout the onboarding process
• Working directly with the customer to create and deliver onboarding communications and enablement materials
• Leading global account onboarding for multi-national accounts
• Analyzing key onboarding metrics and collaborating with the Account Team to recommend additional onboarding activities to ensure success
• Documenting customer interactions in Salesforce throughout onboarding
• Collecting insights and feedback to identify opportunities to improve or expand onboarding processes and materials

Minimum Qualifications

• A bachelor's degree and 3 years of professional work experience (or equivalent experience) is required.

Additional Qualifications

• Fluency in English and French required.
• Effective problem solving and project management skills
• Excellent written, verbal communication, and presentation skills
• Detail oriented with ability to develop activities based upon proactive analysis of customer metrics
• Demonstrated ability to work in highly collaborative, cross-functional environments
• Experience working internally and externally at multiple levels, including senior management; international experience is a plus
• Demonstrated ability to influence and direct customer activities
• Experience leveraging data to assess risk, course correct, and identify process improvement opportunities
• Experience in social media, marketing communications or a field marketing role is a plus