Franchise Executive

All the detailsWhat You’ll Do

• Accountable for setting the standard of great looking Stores every hour of the day, 100% execution of launches, events and campaigns
• Accountable for delivering a positive Customer Experience
• Responsible for explaining the ‘why’ as part of our transformation and ensuring new processes are executed effectively
• Responsible for spotting opportunities to simplify, make more efficient and identify different ways of working to continually influence our transformation plans
• Responsible for ensuring Partner owned stores deliver the M&S Brand standards and service consistently
• Responsible for reviewing Partner delivery and shaping the future growth of our Partnerships
• Responsible for supporting Partners to move forward KPI performance
• Responsible for spotting opportunities to drive performance by reducing bandwidth and doing things differently
• Responsible for relentlessly challenging Central Support Teams to deliver right first time for colleagues, customers and partners
• Win for our customers through colleagues who care, quick payment experience and by setting the standard of clean, safe and well presented stores
• Required to have the ability to understand complexities across multiple Partners and influence the Support Centre to shape solutions for any issues
• Required to be able to support M&S stores with any operational queries relating to Rapid Delivery (Deliveroo)

What’s In It For You Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special:

• 20% colleague discount across all M&S products and many third-party brands (for you and a member of your household)
• Competitive holiday entitlement with the option to buy extra days
• Defined Contribution Pension Scheme and Life Assurance
• Tailored induction and training programmes
• Perks and discounts via our M&S Choices portal
• Industry-leading parental, adoption, and neonatal policies
• 24/7 Virtual GP and wellbeing support
• Charity volunteer day
• What you will be doing

Everyone’s welcome We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen. We’re committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. If you need support or reasonable adjustments during the recruitment process, please let us know when completing your application.