Interoperability Team Lead

Location: Swift Square One Job type: Fixed Term Overview Of Role The Interoperability Team Lead will play a pivotal role in supporting the Cúram Electronic Health Record (EHR) implementation across UPMC Ireland. You will report to the EHR Technical Stream Lead. This role ensures that critical systems—including labs, diagnostic imaging, pharmacy, provincial registries, and external healthcare providers—are seamlessly connected and data is exchanged securely, accurately, and in real time. This role provides strategic and tactical leadership for the Interoperability workstream, ensuring alignment with clinical operations, financial systems, and overall programme goals. As the bridge between technical teams, clinical stakeholders, and external partners, the Interoperability Team Lead will oversee the design, build, testing, and go-live support of all interfaces and data exchange workflows. The ideal candidate brings strong experience in healthcare integration (HL7, FHIR), EHR systems, and stakeholder engagement across multiple vendors and jurisdictions. This is an ideal opportunity for a patient access expert who understands the intersections of Patient Access operations, and health IT systems. Reports to the Technical Stream Lead. Collaborates closely with relevant operational stakeholders, other Stream and Workstream leads, workstream members, change management, and communications teams. Primary Duties And ResponsibilitiesGeneral Accountabilities You will have responsibility for delivering the new Interoperability workstream within UPMC Ireland. You will implement the programme within the project scope and governance, including identification of your stream’s stakeholders. You will establish your project team and allocate responsibilities. You will collaborate with the other workstream leads where required. For the workflows to be deployed, you will be responsible for the end-user experience relating to interoperability with the other Clinical and Business team leads, milestone tracking and reporting workstream status and issues, risks and benefits. You will lead the decision-making process towards the resolution of issues impacting your workstream alongside the Technical Stream Lead. Team Leadership & Stakeholder Engagement

• Serve as the primary liaison to the clinicians and supporting staff, ensuring system interoperability design meets clinical documentation and workflow needs.
• Lead interoperability engagement sessions, adoption planning, and go-live readiness efforts.
• Recommend policy changes and process improvements related to system use to drive efficiencies and improve outcomes.
• Facilitate regular workgroup meetings, track milestones, document decisions, and escalate risks.
• Act as a liaison between interoperability functions and the EHR implementation team.
• Support development of training materials and assist with education on interoperability to relevant end-users.
• Provide hands-on support during go-live and stabilisation phases, ensuring continuity of interoperability operations and rapid issue resolution.
• Collaborate with the training team to ensure interoperability staff and other relevant users are adequately trained on interoperability workflows within Meditech and associated applications.
• Support the planning and delivery of handover training to the future EHR BAU team members.
• Collaborate with interoperability governance to support ongoing optimization and training needs.

Workflow & System Design

• Develop and oversee the Interoperability strategy and roadmap
• Collaborate with clinical, business and technical teams to support end-to-end integrity across modules.
• Act as the subject matter expert (SME) for interoperability-related functions in MEDITECH.
• Collaborate with MEDITECH analysts and operational leaders to design and validate interoperability workflows within MEDITECH Expanse.
• Review system functionality related to interoperability functions.
• Lead the design and documentation of interoperability requirements, including inbound and outbound data flows for key systems (e.g., lab systems, diagnostic imaging, pharmacy systems, registries, billing, and third-party applications).
• Oversee interoperability development and mapping between MEDITECH and other internal/external systems using HL7, FHIR, API, XDS, and other relevant standards.
• Ensure integration architecture supports clinical workflow needs, minimizes duplication, and promotes data accuracy and accessibility.
• Contribute to the development of policies and procedures related to data sharing, consent, and third-party access in accordance with privacy legislation.

Implementation Support, Data Validation & Testing

• Lead testing activities for interoperability unit testing, system integration testing (SIT), user acceptance testing (UAT), and data exchange simulations.
• Identify and troubleshoot issues in collaboration with IT, finance, and clinical teams.
• Ensure modules are integrated with other enterprise systems to support seamless care delivery and documentation.
• Champion change management within the interoperability team and the wider organisation, addressing workflow impacts, practice changes, and documentation requirements.
• Facilitate standards development processes and actively engages interoperability SMEs in design and optimization discussions.
• Lead efforts to validate message integrity, data quality, and system performance across all connected platforms.
• Support data migration and normalization activities, especially for historical records or external data sources.
• Act as the escalation point for troubleshooting integration-related issues during go-live and stabilization.

Documentation & Governance

• Maintain accurate and up-to-date project documentation, including current state/future state maps, risk/issue logs, decision registers, benefits registers, and change logs.
• Support governance processes by preparing materials for the Clinical Design Forum and senior management meetings.
• Define and track key performance indicators (KPIs) readiness, adoption, and post-go-live performance.
• Assist in documenting lessons learned and continuous improvement initiatives.
• Ensure compliance with statutory and regulatory requirements related to clinical safety and digital health.

Qualifications & Experience

• Bachelor’s degree in Health Informatics, Computer Science, Information Systems, or a related field (or equivalent experience).
• Minimum 3 years of experience in health IT or systems integration, including at least 2 years of experience working with HL7, FHIR, or interface engine technologies.
• Demonstrated experience in EHR implementation, integration projects, or health information exchange.
• Strong understanding of data privacy regulations, clinical data flows, and interoperability frameworks in healthcare
• Strong project coordination, stakeholder engagement, and change management skills.
• Strong analytical thinking, problem-solving, and interpersonal skills with the ability to work across clinical and operational teams.
• Hands-on experience with MEDITECH Expanse, especially with DR (Data Repository), NPR reports, M/AT, and interface setup or equivalent capabilities with other major EHR systems (e.g., Epic, Oracle Health).
• Experience with interface engines such as Rhapsody, Mirth, Carepoint
• Certification in HL7, FHIR, or health informatics (e.g., HL7 v2/v3, CPHIMS, or CIHI Data Standards).

Equal Opportunity Statement And BenefitsUPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues. Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable. Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66. Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme. Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments. Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement. About UPMC UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.