MIS, Role Based Access Control (RBAC) Team Lead

Location: Swift Square One Job type: Fixed Term Overview Of Role The MIS, Role Based Access Control (RBAC) Team Lead will play a pivotal role in supporting the Cúram Electronic Health Record (EHR) implementation across UPMC Ireland. You will report to the EHR Technical Stream Lead. This role will oversee the creation and management of secure, role-based access profiles aligned with clinical, administrative, and operational workflows, ensuring compliance with privacy regulations, security policies, and audit requirements. The MIS/RBAC Team Lead acts as the application champion at the group level and ensures alignment of system functionality with a wide range of stakeholders and associated clinical and business workflow requirements. This role provides strategic and tactical leadership for the MIS/RBAC workstream, ensuring alignment with clinical operations, financial systems, and overall programme goals. The individual will act as a subject matter expert (SME) in MIS/RBAC functions to ensure a smooth, efficient, and sustainable transformation of MIS/RBAC and associated operational functions. This is an ideal opportunity for a patient access expert who understands the intersections of MIS/RBAC operations, and health IT systems. Reports to the Technical Stream Lead. Collaborates closely with relevant operational stakeholders, other Stream and Workstream leads, workstream members, change management, and communications teams. Primary Duties And ResponsibilitiesGeneral Accountabilities You will have responsibility for delivering the new MIS/RBAC workstream within UPMC Ireland. You will implement the programme within the project scope and governance, including identification of your stream’s stakeholders. You will establish your project team and allocate responsibilities. You will collaborate with the other clinical workstream leads where required. For the workflows to be deployed, you will be responsible for the end-user experience, the MIS/RBAC facing modules, milestone tracking and reporting workstream status and issues, risks and benefits. You will lead the decision-making process towards the resolution of issues impacting your workstream alongside the Technical Stream Lead. Team Leadership & Stakeholder Engagement

• Serve as the primary liaison to the end-users ensuring system design meets clinical and business documentation and workflow needs.
• Leads MIS/RBAC engagement sessions, adoption planning, and go-live readiness efforts.
• Recommend policy changes and process improvements related to MIS/RBAC use to drive efficiencies and improve outcomes.
• Facilitate regular workgroup meetings, track milestones, document decisions, and escalate risks.
• Support development of training materials and assist with education for MIS/RBAC services and other relevant end-users.
• Provide hands-on support during go-live and stabilisation phases, ensuring continuity of operations and rapid issue resolution.
• Collaborate with the training team to ensure clinicians and other relevant users are adequately trained on MIS/RBAC workflows within Meditech and associated applications.
• Support the planning and delivery of handover training to the future EHR BAU team members.
• Collaborate with MIS/RBAC governance to support ongoing optimization and training needs.

Workflow & System Design

• Collaborate with clinical, business and technical teams to support end-to-end integrity across modules.
• Act as the subject matter expert (SME) for MIS/RBAC-related functions in MEDITECH.
• Lead the creation of detailed role-based security templates that reflect user responsibilities, workflows, and scope of practice in MEDITECH Expanse.
• Collaborate with MEDITECH analysts and operational leaders to design and validate MIS/RBAC workflows within MEDITECH Expanse.
• Support the design and enforcement of segregation of duties, minimum necessary access, and access controls across MEDITECH modules (e.g., EMR, PCS, Sched, Lab, Pharmacy, Admin).
• Review system functionality related to MIS/RBAC functions.
• Ensure MIS/RBAC operational workflows translate effectively into clinical and business processes.
• Support the integration of MIS/RBAC workflows with financial processes to ensure access integrity and optimised workflows alongside clinical and quality compliance requirements.
• Contribute to policies, SOPs, and training resources related to user access management and system login procedures.

Implementation Support, Data Validation & Testing

• Oversee the build and configuration of security profiles and access templates in MEDITECH, including the User Dictionary.
• Lead testing activities for MIS/RBAC, including integrated and user acceptance testing (UAT).
• Identify and troubleshoot issues in collaboration with IT, finance, and clinical teams.
• Ensure MIS/RBAC is integrated with other clinical systems (e.g., lab, imaging, pharmacy) to support seamless care delivery and documentation.
• Validate statutory, management and operational reporting requirement delivery for patient access functions.
• Conduct comprehensive user access audits and validation exercises to ensure access is accurate and compliant with internal policies and external regulations.
• Coordinate and participate in integration testing (SIT), user acceptance testing (UAT), and go-live preparation activities specific to security and access control.
• Provide frontline support for troubleshooting access issues, including user provisioning, account lockouts, and permission conflicts during and post go-live.
• Champion change management among staff, addressing workflow impacts, practice changes, and documentation requirements.
• Facilitate standards development processes and actively engage MIS/RBAC SMEs in design and optimization discussions.
• Support the identification of appropriate hardware solutions for MIS module end-users in their operational settings.

Documentation & Governance

• Maintain accurate and up-to-date project documentation, including current state/future state maps, risk/issue logs, decision registers, benefits registers, and change logs.
• Support governance processes by preparing materials for the Technical Design Forum and senior management meetings.
• Define and track key performance indicators (KPIs) readiness, adoption, and post-go-live performance.
• Assist in documenting lessons learned and continuous improvement initiatives.
• Ensure compliance with statutory and regulatory requirements related to clinical safety and digital health.

RequiredQualifications & Experience:

• Bachelor’s degree in Health Information Technology, Computer Science, or a related field (or equivalent experience).
• Minimum 5 years of experience in healthcare IT, information security, or EHR access control management.
• In-depth knowledge of privacy and security standards and audit practices in a healthcare setting.
• Demonstrated experience with EHR implementation, security planning, or user provisioning systems.
• Strong project coordination, stakeholder engagement, and change management skills.
• Strong analytical thinking, problem-solving, and interpersonal skills with the ability to work across clinical and operational teams.

Preferred

• Prior experience with MEDITECH Expanse, including RBS Matrix, User Dictionary, MIS module configuration, MIS-related audits, or equivalent capabilities with other major EHR systems (e.g., Epic, Oracle Health).
• Familiarity with identity management tools, single sign-on (SSO), and integration with Active Directory or HRIS systems.
• Knowledge of clinical decision support, change management methodologies (e.g., Prosci, ADKAR), and regulatory requirements (e.g., documentation standards, medication safety protocols).
• Experience developing training resources and SOPs for role-based access governance.

Equal Opportunity Statement And BenefitsUPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues. Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable. Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66. Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme. Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments. Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement. About UPMC UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.